Smart Hotel2022

Phnom Penh Royal Hotel

Creating intelligent service experience for five-star hotel, providing comprehensive technical support from front desk management to guest room services.

Location

Phnom Penh City Center

Scale

5-Star Hotel

Client

Royal Hotel Group

Project Duration

6 months

Project Challenges

Hotel industry requires extremely high network stability, needs to support multilingual service systems, while balancing guest privacy protection and operational management convenience.

Solution

Deployed distributed hotel management system, integrating guest room control, dining management, conference systems and other modules. Used professional WiFi solution to ensure full coverage, configured multilingual digital TV service system.

Service Progress

Hotel Management System

Completed

PMS + CRS + POS complete solution

WiFi Coverage

Completed

Gigabit fiber to room, full area coverage

Phone System

Completed

IP phone with international long distance

Satellite TV

Completed

500+ channels with multilingual support

Project Results

Guest room experience satisfaction reaches 98%

Hotel operational efficiency improved by 40%

Awarded five-star smart hotel certification

Multilingual service system covers 8 languages

24-hour technical support with zero failure rate

Project Highlights

Guest room intelligent control system

Smart services receive high praise

High-speed WiFi full coverage

Automation reduces labor costs

Digital TV service

Meets international luxury hotel standards

Unified communication platform

Ensures uninterrupted hotel operations

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